Notifications May Be Delayed
Incident Report for OneSignal
All services have been returned to normal operation.
Posted Jun 04, 2021 - 19:45 UTC
Analytics process should be caught up within two hours (by approximately 20:15 UTC)
Posted Jun 04, 2021 - 18:13 UTC
Message delivery should now be back to normal delivery times, but analytics processing is still behind.
Posted Jun 04, 2021 - 17:54 UTC
We are now processing messages faster than they are enqueuing, but have a substantial backlog to process through. Analytics as well may be delayed. We do not yet have an estimated time for processing to return to normal, and our team is working to optimize processing the backlog.
Posted Jun 04, 2021 - 16:50 UTC
As a side-effect of this issue, some delivery notification events are not being tallied (messages are delivering, but are not being counted as delivered)
Posted Jun 04, 2021 - 16:11 UTC
The issue has been identified and a fix is being implemented.
Posted Jun 04, 2021 - 15:51 UTC
The team is investigating an ongoing issue with message delivery and some messages may be delayed in their delivery at this time
Posted Jun 04, 2021 - 14:19 UTC
This incident affected: Delivery and Analytics & Update Processing.