Elevated API Errors (impacting apps starting with 7)
Resolved·Degraded performance

This incident has been resolved.

Wed, Dec 8, 2021, 01:12 PM
(3 years ago)
·
Affected components
Offline Job Processing
Delivery
Analytics & Update Processing
Updates

Resolved

This incident has been resolved.

Wed, Dec 8, 2021, 01:12 PM

Monitoring

A fix has been implemented and we are monitoring the results.

Wed, Dec 8, 2021, 01:04 PM

Identified

We are continuing to work on a fix. We lost our primary database for shard x70. We recovered by promoting our replica database. However, that database is now also experiencing issues as well which we are investigating.

Wed, Dec 8, 2021, 12:55 PM

Identified

The issue has been identified and a fix is being implemented.

Wed, Dec 8, 2021, 12:31 PM(23 minutes earlier)

Monitoring

A fix has been implemented and we are monitoring the results.

Wed, Dec 8, 2021, 12:28 PM

Identified

The issue has been identified and a fix is being implemented.

Wed, Dec 8, 2021, 12:12 PM(15 minutes earlier)

Investigating

We're experiencing an elevated level of API errors and are currently looking into the issue.

Wed, Dec 8, 2021, 12:06 PM