Unable to send out transactional emails regarding OneSignal

Incident Report for OneSignal

Resolved

This incident has been resolved.

Posted Nov 14, 2024 - 15:54 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 14, 2024 - 15:43 UTC

Identified

We're resolving an issue regarding transactional emails with Mailgun, our email provider. This impacts user activation and CSV export emails.
There is no impact on customers using OneSignal to deliver emails.

Posted Nov 14, 2024 - 14:38 UTC

This incident affected: Dashboard and API.