A percentage of users are unable to reliably load the dashboard

Incident Report for OneSignal

Resolved

This incident has been resolved.

Posted May 27, 2021 - 18:22 UTC

Update

Service has been restored to all regions and we are monitoring systems at this time

Posted May 27, 2021 - 17:46 UTC

Monitoring

Service has been restored for North and South America, and EU. We are reenabling all remaining regions at this time.

Posted May 27, 2021 - 17:41 UTC

Update

Service has been returned for North America and EU. We are now restoring service to the South America region.

Posted May 27, 2021 - 17:33 UTC

Identified

We have fixed the underlying issue and are restoring service per geographic region. We hope to have restored global service shortly.

Posted May 27, 2021 - 17:24 UTC

Update

We are continuing to work to resolve this issue. In addition to the dashboard impacts, the OneSignal.com home page is not loading right now.

Posted May 27, 2021 - 15:59 UTC

Investigating

We are currently investigating this issue.

Posted May 27, 2021 - 15:23 UTC

This incident affected: Dashboard and API.